Terms of service
DENTON RESERVE
The Cabins at Denton Reserve
Terms & Conditions of Booking
These Terms & Conditions apply exclusively to bookings for the Cabins at Denton Reserve.
They do not apply to weddings, events, house hire, corporate bookings, location shoots or commercial filming, which are governed by separate Terms & Conditions.
By paying the deposit, the Guest confirms that they have read, understood and accepted these Terms & Conditions in full.
1. Definitions
Owner means Denton Reserve, Denton, Ilkley LS29 0HH.
Cabin means one of the off-grid accommodation units located within the Denton Reserve estate.
Guest means the individual making the booking and all members of their party.
Stay means the period of occupation confirmed in writing.
Arrival Date means the first day of the Stay.
Total Booking Value means the agreed accommodation fee and any pre-booked additions.
Security Deposit means the refundable damage deposit of £100 per Cabin. We may choose to take your credit card details upon booking to secure this deposit.
2. Nature of the Cabins
2.1 The Cabins are off-grid, low-impact, rural accommodation designed to operate independently from the main estate utilities.
2.2 Guests acknowledge and accept that:
· Power is battery operated and limited
· There is no Wi-Fi
· Water supply is not safe to drink – please drink only bottled water provided.
· Access may involve up to a thirty (30) minute walk across uneven ground
· Parking is only permitted in the designated area – cars are not permitted next to the cabins.
· Cabin locations may vary seasonally
· Weather conditions may affect access, power and general comfort
· Due to the location of the Cabins, guests are required to check-in during daylight hours
· Guests are advised to take care climbing the two steep steps up to each Cabin.
· Guests may only use the walking and running trails provided by Denton Reserve.
· Guests must bring suitable footwear to use when walking or running the provided trails.
2.3 The Cabins are intentionally simple and environmentally conscious. They are not comparable to hotel, serviced or fully connected accommodation.
2.4 The off-grid nature of the Cabins, including limited utilities, rural access and seasonal relocation, shall not constitute a defect, misrepresentation or breach of contract.
3. Provisional Bookings & Confirmation
3.1 A booking becomes confirmed only when:
· The required deposit has been received in cleared funds; and
· Written confirmation has been issued by Denton Reserve.
3.2 Until confirmation is issued, no contract shall exist.
3.3 Denton Reserve reserves the right to decline any booking prior to confirmation.
4. Deposits & Payment Terms
4.1 Deposit
A non-refundable deposit of 30% of the Total Booking Value is payable at the time of booking.
4.2 Balance Payment
The remaining balance is due eight (8) weeks prior to the Arrival Date.
Bookings made within eight (8) weeks of arrival must be paid in full at the time of booking.
4.3 Failure to Pay
Failure to meet payment deadlines constitutes a material breach of contract and may result in cancellation by Denton Reserve. All sums paid shall remain non-refundable.
4.4 VAT
For private consumer bookings (non-corporate), all prices quoted are inclusive of VAT unless expressly stated otherwise.
For bookings made in the name of a business, partnership or commercial entity (corporate), prices are exclusive of VAT and VAT shall be added at the prevailing rate.
If the rate of VAT changes between booking and payment, the Guest shall be liable for the adjusted amount.
5. Security Deposit
5.1 A refundable Security Deposit of £100 per Cabin is payable no later than seven (7) days prior to arrival.
5.2 The Security Deposit covers:
· Damage to the Cabin, fixtures or contents
· Excessive cleaning if required
· Smoking inside the Cabin
· Use of prohibited appliances
· Unauthorised occupancy or gatherings
· Livestock disturbance or damage caused by pets
· Remedial works or unscheduled staff call-outs
5.3 Following post-stay inspection:
Any deductions will be itemised;
The remaining balance will be refunded within ten (10) working days.
5.4 If damage exceeds £100, the Guest remains liable for the full cost of repair or replacement.
5.5 The Security Deposit is not a pre-payment for services.
6. Occupancy & Use
6.1 Maximum occupancy is two (2) persons.
6.2 Only registered Guests may stay overnight.
6.3 The Cabins must not be used for:
· Parties or gatherings
· Events or celebrations
· Commercial activity
· Filming or professional photography
· Influencer, brand or promotional content creation without prior written consent
6.4 Denton Reserve reserves the right to refuse entry or terminate a Stay without refund where occupancy limits are breached.
7. Access & Suitability
7.1 Guests acknowledge that access may involve walking across uneven, muddy or natural terrain.
7.2 The Cabins may not be suitable for guests with reduced mobility.
7.3 Guests are responsible for assessing suitability prior to booking.
7.4 Denton Reserve shall not be liable for injury arising from failure to follow access guidance or wear appropriate footwear.
8. Utilities & Power
8.1 Cabins operate on a limited battery system.
8.2 High-wattage appliances including hairdryers, hair straighteners, portable heaters or similar devices are strictly prohibited.
8.3 Guests must use utilities responsibly.
8.4 Temporary interruption of power, hot water or utilities due to environmental conditions, battery depletion or factors outside reasonable control shall not constitute breach of contract.
9. Water Supply
9.1 Tap water is not suitable for drinking.
9.2 Bottled drinking water is provided.
9.3 Guests must follow guidance regarding responsible water usage.
10. Heating, Fire & Outdoor Equipment
10.1 Each Cabin includes a wood-burning stove.
10.2 Only fuel supplied or approved by Denton Reserve may be used.
10.3 Fires must not be left unattended.
10.4 Use of stoves, fire pits and outdoor cooking equipment is at the Guest’s own risk.
10.5 Guests are responsible for complying with all written fire safety guidance.
11. Dogs & Animals
11.1 Dogs are permitted only by prior written agreement and subject to a £25 charge. Only one dog per cabin is permitted.
11.2 Dogs must remain on leads at all times on the estate.
11.3 Guests are fully liable for:
Livestock worrying
Injury to animals
Veterinary costs
Damage caused by their dog
11.4 Denton Reserve reserves the right to require removal of any animal causing disturbance.
12. Wild Swimming & Natural Water
12.1 Wild swimming is permitted only in designated areas and at the designated times provided. Wild swimming is entirely at the Guest’s own risk.
12.2 There are no lifeguards on duty.
12.3 Guests acknowledge natural risks including uneven ground, hidden objects, variable depth and cold water temperatures.
12.4 Denton Reserve accepts no liability for injury arising from wild swimming except where caused by negligence.
13. Conduct & Rural Environment
13.1 The Cabins are located within a working rural estate.
13.2 Guests acknowledge inherent risks including but not limited to:
· Livestock
· Wildlife
· Insects
· Uneven ground
· Weather conditions
13.3 Quiet hours apply between 22:00 and 08:00.
13.4 Denton Reserve reserves the right to terminate a Stay without refund in cases of unsafe behaviour, illegal activity or serious breach of these Terms.
13.5 The Guest agrees to indemnify Denton Reserve against claims arising from the conduct of themselves, their party or their animals.
14. Cancellation by the Guest
14.1 All cancellations must be made in writing.
14.2 Denton Reserve will make reasonable efforts to re-let the Cabin.
14.3 If the dates are successfully re-let, a pro-rata refund will be issued minus a £50 + VAT administration fee.
14.4 If the dates cannot be re-let, all payments remain non-refundable and any outstanding balance remains payable.
14.5 The Security Deposit will be refunded in full in the event of cancellation.
Guests are strongly advised to obtain travel insurance.
15. Date Changes
15.1 Requests to change dates must be made in writing.
15.2 Date changes are at the sole discretion of Denton Reserve and subject to availability.
15.3 A rearrangement fee of £50 applies.
15.4 A Stay may only be postponed once.
15.5 If no alternative date is agreed within thirty (30) days, the booking shall be treated as cancelled under Clause 14.
16. Cancellation by Denton Reserve
Denton Reserve may cancel a booking if:
Payment terms are breached;
The Stay would be unlawful or unsafe;
There is material breach of these Terms.
If cancelled for reasons not attributable to the Guest, a full refund of monies paid will be issued.
17. Events Outside Our Control (Force Majeure)
If circumstances beyond reasonable control prevent the Stay from taking place, Denton Reserve may offer an alternative date within twelve (12) months.
If no alternative date is agreed, payments will be refunded minus reasonable costs already incurred.
18. Limitation of Liability
Nothing in these Terms limits liability for death or personal injury caused by negligence.
Subject to this, Denton Reserve’s total liability shall not exceed the Total Booking Value paid.
Denton Reserve shall not be liable for indirect or consequential losses.
19. Entire Agreement
These Terms constitute the entire agreement between the parties and supersede all prior discussions, representations or agreements.
No variation shall be valid unless agreed in writing by Denton Reserve.
20. Governing Law
This Agreement is governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.